Generator running but the house is dark, or a burning smell at the transfer switch? Shut it down and call.
When a standby generator won't start, the cause is often the battery, fuel supply, an active alarm or the controller not being in AUTO. When it runs but the house has no power, the transfer switch or its connections are the usual suspects. Xlectrical's licensed electricians (Florida License EC 13014052) answer 24/7 from Sunrise and serve all of Broward County. The emergency service call is $299 and is applied toward the repair.
Fire, smoke or someone shocked? Call 911 first. Whole street dark? Report it to FPL at 1-800-4OUTAGE.
Do this right now
The automatic transfer switch (ATS) is what moves your home from FPL power to the generator. If the generator runs but nothing comes on, the problem is usually the ATS — a failed relay or contactor, a tripped generator breaker, a loose or burned connection, or a control wire problem. These are electrical repairs and should be done by a licensed electrician.
A portable generator should connect to your home only through a generator interlock or manual transfer switch. Backfeeding through an outlet can energize FPL's lines and injure workers, and it can damage your home's wiring. Keep the generator outdoors and away from doors and windows to avoid carbon monoxide. See standby vs. portable generators in Florida.
The emergency service call is $299, applied toward the repair when you approve it. Transfer switch repairs and generator work are quoted in writing first. Planning a new system? See generator installation.
Not sure what you're dealing with? See all common electrical emergencies or call our 24/7 emergency electricians.
The most common causes are a weak battery, an active alarm, the controller not in AUTO, or a fuel supply problem. Check the controller display first; if you can't clear it, call for service.
Usually the transfer switch didn't transfer, or the generator's breaker tripped. Shut the generator down and have the transfer switch checked by a licensed electrician.
No. That's backfeeding, and it can electrocute utility workers and damage your home. Use a generator interlock or transfer switch.
We repair the electrical side — transfer switches, wiring and connections — for all brands, and coordinate with authorized dealers for engine warranty work.
Call any time, day or night. We'll walk you through what to do safely and give you an arrival window.
754-289-8993